Since 1993, we have provided NIH scientists with top quality DNA sequencing and Molecular Biology services
and have succeeded in building strong relationships based on trust and integrity. Our dedication to excellence is
based on our belief that quality service not only encompasses accurate results but also timely delivery. We believe
that working closely with our customers is the key to our satisfaction.

Below are a few services we provide exclusively for NIH scientists:

• Designated Customer Support : We realize the immense volume of work each of you handle and therefore as
                                                              an effort to make it easier, we offer designated customer support exclusively for
                                                              NIH scientists so you can speak to the same person who has followed-up your
                                                              DNA samples. All inquiries or requests receive a response within an hour by the
                                                              same customer support personnel.

• Easy Accounting System :           Most of department or section at NIH have already set-up a Purchasing Order
                                                              account for standing order, individual order, or credit card charges. Check with
                                                              us when you open an account with us. We can automatically provide invoice
                                                              information, standing order, or account balance (weekly or monthly) to each
                                                              scientist or accounting personnel based on your request.

• Free Sample Shipping :                 We provide free shipping through our DNA sample drop-boxes at four different
                                                              locations at the NIH campus. You can drop off your DNA samples at any of our
                                                              drop-boxes. Our local courier consolidates all the packages and ships them to
                                                              us to our Chicago location by overnight delivery via FedEx using our account.
                                                             
                                                              Our drop-box locations and pick-up times are shown below: